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About Us

Introduction

Profile

Were a great bunch. And like you, were passionate about wine, champagne, spirits… and quality of service. Every one of our people goes through extensive wine & spirit training covering everything from wine & spirit history, manufacture, varietals, regions and more. They also have regular tastings of new wines & spirits so they stay up to date. This means when you call and talk with a Simply Wines Consultant they’ll have the answers to your questions, and if they don’t know, they’ll find out. Take a wander through our website and you’ll see we have lots of wine and spirits. Some you’ll know – the big brands and favourite labels you see everywhere. Others will be new to you. These ones are sometimes exclusive to Simply Wines, and are small parcels of boutique wines. This means you can discover great wines you would otherwise not be exposed to.

We are always on the look out for the best wine & spirit offers we can find. Sometimes we can't wait until the next online newsletter goes to print, so we will call you occasionaly to inform you of such deals. You'll love what we have to offer. Being a Simply Wines member means you always have access to great wines & spirits at a great price. Every month we work hard to bring you fantastic wine & spirit deals – just take a look at the latest offers on this website and you’ll see what we mean.

Accessibility

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We are committed to making sure that our online store is accessible to all our customers. We have taken Priority 1 and Priority 2 of the W3C accessibility guidelines into account at all stages of the design and implementation process and our continually working to ensure these guidelines are met both now and in the future. If you have any questions or suggestions regarding the accessibility of this site, We also welcome customer feedback at contact us

Company Information

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Simply Wines Direct, established online, in January 2010 have committed themselves in offering the largest choice of Wines, Spirits & Champagnes from any online supplier for delivery throughout England. We are dedicated in providing a specialist e-commerce portal. Deliveries may comprise of multiple cases of Wine to single bottles of Champagne & Spirits to both consumer and corporate clients, each having the option to enclose a personal greeting or message.

With over 9000 products to choose from, including brand leaders and many exclusive products not available elsewhere online. Simply Wines Direct will endeavour to offer the greatest choice of products online, whilst ensuring the customer peace of mind with the implementation of the latest IT security measures and our focus on customer services ensures the timely and safe arrival of all orders.

We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with The Data Protection Act 1998). We may use technology to track the patterns of behaviours of visitors to our site, which can include using a 'cookie' which would be stored on your browser. The information collected in this way can be used to identify you. We will never collect sensitive information about you without your explicit consent. The personal information we hold will be held securely in accordance with our internal security policy.

Terms & Conditions

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Simply Wines Direct will attempt to offer all it's customers with high quality goods for the kinds and quantities of products you indicate in the order form. When you click on the purchase button on the payment page all orders will incorporate our terms and conditions of sale which you will then be deemed to have accepted and we will endeavour to offer excellent levels of service throughout. If you have any questions, please do not hesitate to contact us. If you have any queries relating to our terms and conditions, you can by writing to us at

Simply Wines Direct
4 - 6 High Street
Pangbourne
Berkshire RG8 7AB


Telephone 0118 984 2025 for customer support.
Email: customerservices@simplywinesdirect.com
Registered name: simplywinesdirect.com
VAT registration: 926 5040 35
We also welcome customer feedback at customerservices@simplywinesdirect.com

Statutory Rights & Under Age Sales

The following terms and conditions do not affect your statutory rights as a consumer.

It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in the UK.


You must be 18 years or over and have completed the online account application form before any goods may be despatched. Even if we accept your order, there will not be any agreement between us if you are under the age of 18 at the time you submit your order. The sale of products will occur at the place and time that the products are allocated to your order.

You are able to purchase goods using various payment cards via our secure server, which utilises the latest 128-bit SSL encryption technology to inhibit the likelihood of unauthorised access or disclosure. Simply Wines Direct complies with all conditions of The Data Protection Act (1998).

We reserve the right not to accept your order, in which case we do not have any further obligation to you. Simply Wines Direct reserves the right to terminate immediately a customer's ability to use any of our internet services if their conduct is found to be inconsistent with these Terms and Conditions. Prices will always be shown in pounds sterling and include Value Added Tax which is currently 20%. Any delivery charges are supplementary.

Minimum Order, Stock Level, Vintages, Price & Delivery

You agree due to fluctuating stock levels, goods are available only if sufficient stock is available from our warehouses and we are not liable if we are unable to supply particular goods. You will not be charged should stocks become exhausted and will be notified by email within 48 hours of such and an alternative choice offered.We reserve the right to provide substitute of equivalent quality and price. In the event that you wish to cancel following receipt of such goods, we will not bear the cost of returning such substitute goods provided thay have been kept in good condition and unopened. All goods remain the property of Simply Wines Direct until payment is received in full. We will notify you by e-mail if we intend to debit your account for more than the amount stated in the promotion to reflect any increase in the cost of the goods for reasons beyond our reasonable control ie, increases in duty or taxation, adverse currency fluctuations. Any increase in price will be fair and proportionate. You will be given the option to proceed with the order or to cancel it.

The Company undertakes to give you the best service possible but do not accept responsibility for interrupted services whilst online due to technical difficulties beyond our reasonable control and are therefore unable to guarantee entirely error free services. We are providing this website and its contents on an 'as is' basis and make no representations or warranties of any kind with respect to this website or its contents including, without limitation and fitness for a particular purpose. This exclusion shall not apply if you are purchasing as a consumer or in the event of fraud. In addition Simply Wines Direct does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice.

Neither Simply Wines Direct nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website, this is a comprehensive limitation of liability that applies to all damages of any kind, including loss of data, loss of business, or earnings as a result of using our services, loss of wasted expenditure, compensatory, direct, indirect or consequential loss or damage, loss of damage to property and claims of third parties. In the event of death or personal injury, Simply Wines Direct does not limit it's liability to the extent only that it arises as a result of negligence of Simply Wines Direct , its affiliates, directors, employees or other representatives. Our liablity for direct loss and damage shall be limited to [two] times the value of the order giving rise to the claim or your last order, whichever is the lower. The limitations and exclusions in this clause only apply to the extent permitted by applicable law.

MINIMUM ORDER

Wines can be bought in a case of six only, but can be multiples of 6. Spirits and Champagnes can be bought by the single bottle.

PRICES

The prices payable for the wine that you order are clearly set out in the website. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated.

VINTAGES


Inevitable some wines go out of stock or become unavailable during the current portfolio. This is especially likely over busy trading periods, Vintages, labels and closures may vary, a substitute may be used to complete an order, providing that we are confident that it is fully the peer of, and as good value, as the unavailable item. Whilst we make every effort to ensure that the advertised vintage is the one that we deliver, we cannot guarantee which vintage will be shipped to you. However, you are still able to return the wine if you are not satisfied, at your cost. Your statutory rights are not affected. If a specific vintage is required we would urge you to contact us by Email to confirm the current vintage.

DELIVERY

Our obligation is to deliver the products at the delivery address you have specified in your order to a person who appears to be over the age of 18 and who appears to be authorised to take delivery. Delivery is not available on public holidays. We may deliver the products at any time during the day. All timed deliveries cannot be guaranteed due to unforseen circumstances. No refund will be issued for deliveries arriving earlier/later than specified as am/pm within our expected delivery timeslots. Goods cannot be returned after the signing of a delivery other than those which are faulty/damaged and these will receive a full refund and be re-despatched free of charge, Simply Wines Direct will also arrange for their return.
Where specific courier instructions are given, we cannot be held responsible for goods not being recieved where our couriers have a POD (proof of delivery) or inform us that the 'goods were left as instructed'. You are therefore obliged to ensure that any specific courier instructions given are correct, and that the information provided by you ensures a safe and accurate delivery.

We may use an independent carrier. If there is no one to accept the delivery of your order a card will be left by the carrier so that you can arrange a delivery time, directly with the carrier. Ultimately, if the carrier is unable to deliver your order it will be returned to us and you will be charged for it to be redespatched.

We will not have any responsibility or liability for the non-delivery of any goods unless either

1)You must inspect the products on the day of receipt and notify us the same day of any defects. We will replace or refund you for defective products if notified of any damage or defects on the day of receipt.

2) Our total liability to you for non-delivery of any goods is limited to delivering the goods within 10 working days of your telling us about the non-delivery, or at our discretion, crediting your account with the value of the goods not delivered plus the delivery charge.


FORCE MAJEUR

We will not be liable to you for any lack of performance or the unavailability or failure of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

Cancellations, Breakages, Modifications, Copyrights & Complaints

ORDER CANCELLATION

You are able to cancel any order made within 7 working days from the day after the day on which the goods are delivered, by giving written notice to us, by leaving it or posting it to our address or sending a fax or email to us. A refund, minus original despatch costs, will be issued within 14 working days of good's return. Simply Wines Direct can only credit you upon safe receipt and inspection of the goods into our warehouse. We shall accept returns and give full refunds only where the goods have not been opened or damaged. All credits will be issued within 14 working days of cancellation.

An administration fee of £50 will be charged for BACS/CHAPS payments made into our account if the order is cancelled once monies have been recieved, plus any additional bank charges in resending the monies back to the customer.

CLAIMS FOR BREAKAGES/FAULTY GOODS

On rare occasions when a breakage occurs or goods are faulty, we will offer a replacement or a credit on the return of the items in question. Upon receipt of your order, you should inspect it to make sure that it is intact and in full. The courier must be informed at time of delivery and all breakages/shortages or faulty goods must be stated on their documentation. We must be notified on the day of receipt and you should notify us the same day of any defects, the said goods returned within a further 5 days and we will have the goods collected by our couriers at no extra cost to yourself. All claims and details for these are also required by post, fax or email. We cannot offer a refund if you simply don't like the wine, only if it is faulty.

If bottles are broken in transit to you, the damaged goods will be returned to us. Shipping costs for the damaged portion of the delivery back to us is at our expense - customers must contact us to arrange the return shipping. All refunds will be made within 14 days of agreeing such.

COMPLAINTS

If you have any complaints, you should e-mail or post them to us at our place of business. customerservices@simplywinesdirect.com


MODIFICATIONS

We reserve the right to alter, suspend or discontinue any aspect of our website or the contents or the goods available through it, including your access to it. Following such alteration, all use of our website will be governed by that version. You must check the applicable terms and conditions on our website regularly.

COPYRIGHT & IPRs

The contents of our website are protected by copyright and other intellectual property rights. We and our third party licensors are the owners. All goods and company names and logos mentioned in our website are the trade or serve marks or trading names of their respective owners. You may download material from our website for the sole purpose of placing an order with us or using our website as a shopping source. However, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute by any means or in any manner, any material or information on or downloaded from our website. Any linking to, deep linking to or extraction from our website without our prior written consent on each occasion is strictly prohibited.

NO WAIVER

Failure to exercise any right or remedy under those terms and conditions does not constitute a waiver of that right or remedy.

NOTICES

All notices shall be given : To us via e-mail or post. To you at either the e-mail or postal address you provide during the ordering process. .Notice will be deemed received when e-mail is received in full (or the next business day if received on a weekend or on a public holiday) or 2 working days after the date of posting. Simply Wines Direct accepts no liability from errors (including typographical errors), contained in, or any ommissions from, this website, January 2013.

Discount Vouchers

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About Your Vouchers: You can use your vouchers against any online order at simplywinesirect.com that meets the conditions below. prices may fluctuate without notice - please see www.simplywinesdirect.com for the latest prices. All offers are while stocks last unless otherwise indicated. Each voucher is valid only 30 days from date of issue.

Limited to one voucher per order, you can use your vouchers to claim money off the basket total of your order at the checkout as long as your order value reaches the minimum amount required as stated on each voucher (not including any delivery charges). Vouchers can be redeemed against online orders only. Voucher discounts are displayed as including VAT values. Vouchers have been applied to the account with which this email address is associated and as such, can only be used against purchases on this account. Vouchers are not transferable and are exclusive to you, as a valued simplywinesdirect.com customer. Vouchers cannot be redeemed against orders containing 'SPIRIT & WHISKY' items and therefore are only redeemable against wine and wine related products (ie. Champagnes & Sparkling Wines ).


To spend a voucher, simply place your order online in the normal way. Provided your order meets the voucher conditions, the expiry date has not passed, your voucher will automatically be shown on the payment page. You must choose to redeem your voucher as part or full payment against your order at the checkout in order to use it. Prices shown are after the voucher has been applied. You must select the voucher at the checkout in order to buy the product at this price.

Please note that change is not given should your order value be less than the face value of the voucher. Moreover, if there is a minimum spend required to activate a voucher, this does not include the delivery charge.

Delivery Terms

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At Simply Wines Direct we specialise in efficient delivery and all our orders arrive within ten working days throughout most of England, Scotland (certain areas are excluded - email for details ) and Wales. When you choose your order and send it to us with your payment and delivery details by 13.00 hrs, we guarantee that you will have your order within ten working days. All orders received by 13.00 hrs will be dispatched and delivered within ten working days. (Subject to Stock Availbility) - However we aim to despach within 5 days where possible.

Delivery costs per case ::
England & Wales

1 to 5 bottles - £8.99
6 to 12 bottles - £6.99 - every additional 12 bottles incurs an additional £6.00 charge.


Orders cannot be made over the website if the intended recipient lives in Isle of Man, Channel Islands, Guernsey, Northern Ireland or the Republic of Ireland. Scotland (certain areas are excluded ) please email us to confirm delivery areas.
If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel after this will incur a further delivery charge. Therefore we strongly advise all customers to:

1) Use a work address for delivery where possible (as the cost of returning a parcel will be charged at cost to the customer).

2) Deliveries without signature - If you request that your order is left without being signed for in the delivery instructions section then this can be done however it is at your own risk as we cannot guarantee the safety of the order once it has been delivered (e.g. in the porch, at the back door, in the garage, etc). For more information regarding our delivery service please contact our sales office on 0118 9585983.


3) If you require more urgent services by a designated time, please call us for further information.

4) We shall not be liable for any delay in or for failure to perform obligations if that delay or failure is caused by circumstances beyond our control such as, but without limitation, any strike, lock-out or other form of industrial action, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or Act of God, difficulty or increased expense in obtaining staff, materials, goods or raw materials.

Privacy Policy

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We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally this information is requested when you are asked to register, ordering and email for newsletters, or making a purchase. Personal information collected may include other information when needed to provide a service that you requested.

For example: if you choose to make a purchase in the store area of the website, we will request personal information such as: name, address, telephone number, credit card number, card's expiry date and shipping information. This allows us to process and fulfil your orders and notify you of the status of your order.

If there is a problem with your order your telephone number enables us to contact you urgently, or may be given to the courier company so that they can contact you if there is a problem with the delivery which is beyond their control. We use your personal information for four primary purposes.

1) To make the site easier to use by not making you enter your personal information more than once.

2) To help you quickly find services from Simply Wines Direct

3) To help us deliver content most relevent to you.

4) To alert you to product special offers, updated information and other new services from Simply Wines Direct

Simply Wines Direct will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is neccessary to:

1) Conform with the law or comply with legal process served on Simply Wines Direct or the website.

2) Protect and defend the rights of Simply Wines Direct and it's family of websites.

3) Act in urgent circumstances to protect the personal users of Simply Wines Direct it's websites, or the public.

When you register, or otherwise give us personal information, Simply Wines Direct will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. Simply Wines Direct strictly protects the security of your personal information and honors your choices for it's intended use. We carefully protect your data from loss, misuse, unauthorized access and disclosure, alteration, or destruction. Your personal information is never shared outside the company without your permission, except under conditions when

1) You tell us you want Simply Wines Direct to send you marketing information.

2) Choose whether you want third parties to send you offers by postal mail.

3) Subscribe or cancel subscriptions to newsletters about our services or products.

Your information may be stored in any country where Simply Wines Direct , it's subsidiaries, affiliates or agents are located except that we will not transfer your personal data to any country outside the European Economic Area without your prior consent. You may at any time request a copy of the information we hold on you (for which we are entitled to charge a fee) by writing to us at the contact addrress. You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others. Simply Wines Direct welcomes your comments regarding this Statement of Privacy if you have any comments please email us at

customerservices@simplywinesdirect.com

This website is operated by Simply Wines Direct which is the data controller for the purposes of the Data Protection Act 1998

Frequently Asked Questions

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Who should I contact regarding any aspect of my order from this website ?
What is the cost of delivery ?
If I live outside the UK can I still place an order ?
Is my transaction secure ? I'm worried about entering my credit card details.
What is your Privacy Policy ?
What are your Terms & Conditions ?

Any queries regarding orders from this site should be directed to Simply Wines Direct.

Simply Wines Direct has teamed up with Wine Service, a leading national distribution company that specialises in the shipment of alcholic beverages. Your order will be delivered within ten working days in England & Wales for orders placed before 13:00 hrs. Next day deliveries (subject to status and a higher delivery charge than the one advertised) will be made between 09:30 hrs and 17:30 hrs. You do have to sign for the delivery, so if you are not going to be in between the said times, you can simply leave detailed instructions on where the parcel/s can be left, and we shall leave it for you. To read our Delivery Terms click the TAB above.

You can place an order from anywhere in the world as long as the recipient of that order lives in the UK.

Our promise, whilst ensuring your peace of mind.

Making you, the customer happy is our main intention, so if you have any concerns about using our service, we wish to put them to bed right now!. If you are still not happy, we would like to know why and put it right customerservices@simplywinesdirect.com


Safe delivery - even if you are not there.

To read our Privacy Policy click the TAB above.

To read our Terms & Conditions click the TAB above.



 

 

NEWS & EVENTS
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WELCOME
We are wine addicts who want to make it fast and easy for
people to find top quality premium wines, sparkling wines,
champagne & worldwide spirits. Representing over a 1000
wineries and hundreds of award-winning wines for wine
enthusiasts. Discover, share and learn about 15000+ wines and
counting. We specialise in smaller growers who produce more
interesting wines.
WE ARE BASED
4 High Street
Pangbourne
Berkshire
RG8 7AB

General Enquiries & Order Hotline
+44 (0118) 984 2025